1. Back to homepage
  2. Faq Page

FAQs

Ask us a question.

The appliance failed to connect to the WiFi network and cannot be controlled from the De’Longhi Comfort APP. What should I do?

The unavailability of connection is indicated by the appliance with a fast flashing of the WiFi icon on the dehumidifier\'s control panel. This may have occurred for several reasons. Make sure you have made the following checks:

  • Make sure your WiFi router/access point is switched ON and connected to the Internet.
  • Make sure the appliance is plugged to power supply.
  • Ensure to have your WiFi network name (SSID) and password ready (remember, passwords are key sensitive).
  • Make sure your smartphone/tablet\'s geolocation is turned ON (for Android devices only).
  • Make sure your smartphone/tablet\'s WiFi is turned ON (for Android devices only).
  • Make sure your smartphone/tablet\'s Bluetooth is turned ON (both Android and iOS devices).
  • Check that your router/access point\'s security protocol is set either to WPA or WPA2 (see the manufacturer\'s instructions for further details on how to check/change the security protocols).
  • Check that the WiFi network uses channels in the 2.4GHz bandwidth.