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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

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How do I set the water hardness on my fully auto coffee machine?

By using the water hardness strip supplied with your machine, run under your faucet to find the water hardness level. Set the machine accordingly and refer to the instruction manual for your specific model. See videos here below:

For units without display:

For units with display:

Please note: This is an important step in determining when your unit needs to be descaled.