Privacy Policy

• This sentence "By providing a Mobile Number you are consenting to our sending a Text Message to the Mobile Number you provide to us," in the second paragraph must include language about them opting in on the site.
• Remove the language about sharing with third parties and add this text

"No mobile information will be shared with or sold to third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

Subscribers will opt-in via (https://www.delonghi.com/en-us) to receive messages from De'Longhi. Message frequency may vary per user. Text HELP to 52809 for help. Text STOP to cancel. Messages and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to (delonghimarketing.us@delonghigroup.com) asking for the Data Protection Officer (DPO) or Privacy Manager."

HOW WE KEEP YOUR PERSONAL INFORMATION SAFE

The Company maintains various administrative, technical and physical safeguards to protect the personal information it holds against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information that we hold. In addition, the Company requires that its suppliers protect such information from unauthorized access, use, and disclosure.

The security measures we have adopted include:

• severe restrictions on access to your personal information, based on necessity and solely for the purposes communicated;
• perimeter security systems to prevent unauthorized external access;
• permanent monitoring of access to IT systems to identify and stop the misuse of personal information;
• tracking of access to your personal information by our personnel and verification of the related purpose;
• using encrypted means via Secure Socket Layer (SSL) technology for transactions on our website that require the entering of personal information.

The safety and security of your information also depends on you. Where we have provided you with (or you have chosen) a password to allow you to access our website, Application or services, you are responsible for keeping this information secret and for complying with any other security procedure we may inform you of. Please do not share your password with anyone. We also encourage you to use caution when using the Internet as it is not 100% secure. Accordingly, we cannot guarantee the security of your personal information transmitted electronically and we cannot promise that your use of our websites, applications and services will be completely safe.

HOW LONG DO WE STORE YOUR INFORMATION FOR

We will keep your personal information only for the length of time necessary to achieve the purposes for which they were collected or for any other related and lawful purpose. Therefore, if your personal information is processed for two different purposes, we will keep the data until the lengthier purpose is achieved. However, we will cease to process the personal information collected for the purpose whose retention period has expired.

We limit access to your personal information to only those individuals who need to use them for the appropriate purposes.

When your personal information are no longer required, or when there is no longer any legal pre-condition for keeping them, they will be irreversibly anonymized (and in such a way may be stored) or securely destroyed.

The retention periods relating to the different purposes described above are as follows:

a) Compliance with contractual obligations: data processed to comply with any contractual obligation are kept for the duration of the contract and in any case, no longer than the subsequent 10 years in order to verify any outstanding issues including accounting documents (e.g. invoices).

b) Operational management and purposes strictly related for the access to the website or application: data processed for these purposes are kept for the duration of the contract and in any case no longer than the subsequent 10 years.

c) Customer satisfaction surveys: data processed for these purposes are kept for 5 years from the date of collection of the personal information (except where you decline to receive further communications).

d) For marketing purposes, including profiled marketing: data processed for marketing purposes are kept for 5 years from the date on which you provided your consent for this purpose (except where you decline to receive further communications); for profiled marketing purposes, data will be kept for 12 months.

e) In the event of disputes: should it be necessary for us to defend ourselves or to take action or bring claims against you or any third parties, we may keep the personal information we deem reasonably necessary for such purposes, for the length of time it takes to pursue the claim.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH

The provisions below explain what we may or will do with your information once we obtain it. Although there is more specific detail in the sections that follow, there are some general principles that apply:

• We limit access to personal information to only those individuals and firms who need to use it as permitted by this Privacy Policy and applicable law;
• Unless we have your informed consent, we do not share, sell, rent or lease any of your personal information to anyone, except as specifically provided in this Privacy Policy;
• We may share information with our parent company, subsidiaries and affiliated companies within the De’Longhi Group of companies;
• With any successor to all or part of our business or in connection with a merger, acquisition, reorganization, sale of assets, spin-off of assets into a separate business, or similar transaction, or in the event of an insolvency or bankruptcy. Should such an event occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Privacy Notice.

No mobile information will be shared with or sold to third parties/affiliates for marketing or promotional purposes. All the above categories exclude Text Messaging originator opt-in data and consent and this information will not be shared with or sold to any third parties.

To receive Text Messages, you will be required to opt-in via (https://www.delonghi.com/en-us) to receive Text Messages from De'Longhi. Text Message frequency may vary and you can always text HELP to 52809 for help and text STOP to cancel. Message and data rates may apply for any Text Messages sent to you from us and/or from us to you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to (delonghimarketing.us@delonghigroup.com) asking for the Data Protection Officer (DPO) or Privacy Manager.

Your personal information may be accessed by our duly authorized employees and officers, as well as by external suppliers, appointed, if necessary, as data processors, who support us in providing services.

For the purposes of the performance of their activities and to follow up on the above-mentioned purposes, other De’Longhi Group companies may also access your personal information.

De'Longhi has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. De'Longhi will also not sell personal information belonging to website visitors, users and other consumers.

HOW WE SHARE YOUR PERSONAL INFORMATION

De'Longhi only shares information when we have legitimate business reasons for doing so. We have shared and may share personal information collected for our business purposes in the following ways, or as otherwise disclosed to you at the time of data collection:

a. Within the De’Longhi Group. We may share the personal information we collect with our headquarters and affiliates.

b. With service providers. We may share personal information with our service providers who support our business and perform services on our behalf based on our instructions and in compliance with appropriate confidentiality and security measures. Examples of such services include the processing of orders and credit card transactions, detecting and preventing fraud, providing customer support, creating marketing content, and assisting us with sales-related efforts or post-sales support.

c. With any successor to all or part of our business. We may sell, transfer or otherwise share some or all of its assets, including personal information, in connection with a merger, acquisition, reorganization, sale of assets, spin-off of assets into a separate business, or similar transaction, or in the event of an insolvency or bankruptcy. Should such an event occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Privacy Notice.

d. As required by law or regulation. We will share personal information with companies, organizations or individuals outside of De'Longhi if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary in order to:

• meet any applicable law, regulation, legal process or enforceable governmental request,
• enforce any applicable terms of use or service, including investigation of potential violations,
• detect, prevent, or otherwise address fraud, security or technical issues, or
• protect against harm to the rights, property or safety of De'Longhi and its employees, our users or the public as required or permitted by law or regulation.

e. If we otherwise notify you and you consent to the sharing.

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Our servers are primarily located in the United States and our business is directed solely at businesses and customers in the United States, but we, other members of the De’Longhi Group of companies and our Service Providers may use cloud-based technology or servers that may be located in other jurisdictions in order to provide optimal experiences for users. If you are not a citizen or legal resident of the United States or your business is not incorporated, organized or otherwise a legally recognized entity in the United States, your country may not consider the privacy or data protection laws and regulations of the United States adequate. If you choose to use our Website you are expressly consenting to and authorizing the export, transmission, storage, processing and use of your information, including personal information, to, from and within the United States of America, and you understand and agree your use of our Website will be subject to the provisions of this Privacy Policy, as well as the Federal and State laws and regulations applicable in the United States of America and not the laws of any other jurisdiction.

If you are located in the European Economic Area ("EEA"), we comply with applicable legal requirements providing adequate safeguards for the transfer of personal information to countries other than the country where you are located. In particular, we use contractual protections for the transfer of Personal Information to third parties, such as the European Commission’s Standard Contractual Clauses.

CHILDREN’S PRIVACY

Our websites, Applications and services are designed for adults. We do not knowingly allow individuals under the age of 18 to set up an account with us. If you are under 18, do not use the websites, applications or services. If we learn that we have collected or received personal information from an individual under the age of 18 without parental consent, we will delete that information. If you believe that we may have collected personal information from someone under the age of 18, please let us know by contacting us at the address at the end of this Privacy Notice and we will take appropriate measures to investigate and address the issue as soon as practicable.

NOTICE TO CALIFORNIA RESIDENTS

De’Longhi does not sell personal information to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018), nor does De’Longhi share personal information with third parties for their direct marketing purposes (pursuant to California Civil Code Sec. 1798.83).

Financial Incentives: From time to time, we may offer financial incentives, such as coupons, discounts, vouchers or other price reductions, for our products and services in exchange for your enrollment in our emails, newsletter, contests or similar communications. The amount or nature of the coupon, discount, voucher or other price reduction will be specified in each instance before you submit to us your personal information. In order to receive these financial incentives, you will be asked to provide us certain personal information, such as your email address in order to receive a discount coupon or your contact details to participate in a competition. You can opt into the financial incentive by submitting your personal information. You can simply opt out of the financial incentive by not submitting your personal information. You can also opt out of the financial incentive at any time. To do so, please use the contact information provided below to submit a request, or by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.

YOUR PERSONAL INFORMATION PROTECTION RIGHTS AND YOUR RIGHT TO FILE COMPLAINTS BEFORE THE SUPERVISORY AUTHORITIES

Depending on your country or state of residence, you have certain rights regarding the personal information we hold about you and certain choices about what personal information we collect from you, how we use it, and how we communicate with you.

These rights include the possibility for you to request:

• access to your personal information, meaning that you have the right to request that we disclose what personal information we have collected, used and disclosed about you,
• a copy of the personal information you have provided to us, and to request the Company to transmit your personal information to another controller,
• the adjustment of data in our possession,
• the deletion of any data for which the legal precondition for processing no longer exists,
• to opt-out of marketing communications we send you at any time,
• to deny processing for direct marketing purposes,
• to revoke your consent, in cases where the processing is based on consent,
• to limit the way in which we process your personal information.

You will not receive any discriminatory treatment when you exercise one of your privacy rights.

You can exercise any of the above rights by contacting us using the contact details provided in the "Contact Us" heading below. You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

The exercising of the above rights is subject to certain exceptions provided by law that are intended to safeguard the public interest (e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within one month.

You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your personal information, we will verify your identity by using a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your personal information.

Exercising Your Privacy Rights

If you want to exercise any of the rights you have, you can send us your request by email to delonghimarketing.us@delonghigroup.com or by regular mail to, De’Longhi America Inc., 2 Park Way, Suite 3A, Upper Saddle River, NJ 07458, Attention: Privacy & Data Protection.  Bear in mind only you or someone legally authorized to act on your behalf under the laws that apply to you is allowed to send us requests to exercise your rights. Your request must also include enough information to enable us to verify you are the individual that is the subject of your request or to authenticate anyone else authorized to make the request on your behalf. We may request additional information or confirmation from you to do so. You should describe your request, consistent with your rights, in enough detail so we can understand and respond to it properly and you should understand it will only cover the 12 month period preceding your verifiable and understandable request. If you do not, or if we cannot verify your identity or the authority of another person to make the request on your behalf and make sure the request relates to your information, we will not be able to honor your request until you meet these conditions.  We will generally respond to a complete and proper request, at no charge to you, within 30 days of receiving your verifiable and understandable request. If we need more time, we will notify you, but it will not be longer than another 30 days. If we send you a digital file to allow for data portability, we will use a widely used file format which should allow you to transmit the information easily.

UPDATES TO THIS PRIVACY NOTICE

We may update and revise this Privacy Policy at any time and from time to time. If we do, we will post the updated and revised version on our Website and we recommend that you visit our Website periodically so you are aware of the changes that are being made.

If you access or use our Website after the effective date of the update and/or revision, you will be deemed to have accepted and agreed to comply with and be bound by the updated and revised Privacy Policy. 

If you have an account or other on-going relationship with us, if any of the updates or revisions are material we will attempt to contact you using the most recent contact information you have provided to us and notify you, in advance if practicable, of the updates or revisions.

CONTACT US

We respond to all questions, complaints or requests you send to us concerning your personal information. You should address any of these to our Privacy Manager & Data Protection Officer who can be reached by email at delonghimarketing.us@delonghigroup.com. We can also be reached by phone using our toll-free numbers:

In the US +1 866-528-8323 or in Canada +1 888-335-6644. Telephone conversations may be monitored and/or recorded to ensure quality control, compliance and to enable us to respond more accurately and effectively to your concerns or questions. 

You can also communicate by regular mail if you prefer, sending your inquiry to:

De’Longhi America Inc.
2 Park Way, Suite 3A
Upper Saddle River, NJ 07458

Attention: Privacy & Data Protection

Please include enough information to allow us to identify and respond to you and the nature of your question, complaint or request, including any requests based on the exercise of your legal rights as described in this Privacy Policy.

Last update on 10/01/2024