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Bean to Cup - In Guarantee

Coffee Care & Repair

Care & Repair

If you have a potential concern with your coffee machine, we’ll work hard to get it working again and wherever possible, in a way that doesn’t affect your coffee routine. 
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Get Immediate Answers

Get Immediate Answers

Search FAQs & Product Assistant
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Watch how-to videos

Watch how-to videos

Go to YouTube
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Order Spare Parts

Order Spare Parts

Find out more

Improve the quality of your coffee with a descale

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Improve the quality of your coffee with a descale

Improve the quality of your coffee with a descale

Your coffee machine will alert you when it’s time for a descale. You should complete the cycle when prompted, to avoid your coffee tasting bitter and to improve energy efficiency.

Descaling only takes 30 minutes, and remember to be patient throughout the process. Do not turn off your machine during the cycle. 

FOLLOW OUR DESCALING VIDEO

Enhance the texture with perfectly steamed milk

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Enhance the texture with perfectly steamed milk

Enhance the texture with perfectly steamed milk

If your steam wand is sputtering, or someone has forgotten to press the clean button immediately after use, you may start to notice the difference in your coffee. 

To restore an authentic taste, give your carafe a deep clean by separating all parts and soaking them in a mild detergent or putting them in a dishwasher. For stubborn milk residue, we recommend using Eco MultiClean.

BUY ECO MULTICLEAN

Perfect your grind to get great tasting coffee

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Perfect your grind to get great tasting coffee

Perfect your grind to get great tasting coffee

If the coffee thread arrives in the cup slowly dripping or flowing too fast, you may need to adjust the grind setting of your coffee machine. You should also consider these top tips:

  • Choose a good coffee bean that is aligned to your taste palette
  • Store in an air-tight container and once opened use them within 2 weeks
  • Clean your brewing unit once a month
HOW TO SETUP YOUR GRINDER
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8 OUT OF 10 CUSTOMERS WOULD USE AGAIN

FOR THE FASTEST ANSWERS TO THOUSANDS OF QUESTIONS

FOR THE FASTEST ANSWERS TO THOUSANDS OF QUESTIONS

Let's discuss

If our Product Assistant is unable to assist you, we recommend speaking with our Customer Care team.

We will work hard with you to get your coffee machine working optimally by providing support over webchat, email or phone and in a way that doesn’t affect your coffee routine. If technical intervention is required, we will arrange a repair with one of our specialist service centres.
 

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First-line support
We will understand any concerns you have with the performance of your machine, with the aim to have them resolved with minimal disruption to your coffee routine.
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Collection
If technical intervention is required, we will arrange collection of your coffee machine from your home to be taken to our state-of-the-art facility.
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Inspection & Repair
One of our specialist technicians will perform a diagnostics test. If a repair is required, we’ll use genuine De’Longhi parts to restore your coffee machine to its optimal performance.
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Delivery
After a thorough inspection with our quality team, we’ll arrange next-day delivery so you can be enjoying coffee again in no time at all!
Please have your proof of purchase (e.g. receipt or order confirmation email) and serial number on hand before speaking with our team.
SPEAK WITH OUR TEAM
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Repairs over replacements

Repairs over replacements

We are proud of our commitments to sustainability and that is true for our Repair Centre. Wherever possible, we will repair your coffee machine before replacing.