If you have a potential concern with your coffee machine, we’ll work hard with you to get it working again and wherever possible, in a way that doesn’t affect your coffee routine.
Your coffee machine will alert you when it’s time for a descale. You should complete the cycle when prompted, to avoid your coffee tasting bitter and to improve energy efficiency.
Descaling only takes 30 minutes, and remember to be patient throughout the cycle. Do not turn off your machine during the cycle.
If your steam wand is sputtering, or someone has forgotten to press the clean button immediately after use, you may start to notice the difference in your coffee.
To restore an authentic taste, give your carafe a deep clean by separating all parts and soaking them in a mild detergent or putting them in a dishwasher. For stubborn milk residue, we recommend using Eco MultiClean.
An espresso is at the heart of every coffee that is made in your machine. Here are our top tips to getting the best coffee from your Pump Espresso:
In a world where consumption is a habit, repairing high-quality products is a revolutionary choice with no side effects to the planet. Unfortunately, our in-house specialist repair centre does not currently offer out of guaranteed repairs on Pump Coffee Machines with no Grinder, but it is something we are exploring.
If you require a repair, we recommend using our Trusted Partners at Repair It Reuse It,
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