Here at De'Longhi we want to make sure you are delighted every time you shop with us. Occasionally though, we understand you may change your mind.

If you need to return an unused item you can do so within 30 days for an exchange or refund of the purchase price as required, less the delivery charge. Refunds will be processed within 7 working days of receiving the returned item. Simply return it to the address below. If you need assistance please call Customer Support on 0345 222 0458 Monday to Friday between 9am and 5.30pm.

Please return all goods to the following address:

Customer Returns
Kenwood – Delonghi
Site 3520 (Therma), Wellington Parkway
Magna Park,
Lutterworth
Leicestershire LE17 4XW

Please enclose a copy of your order inside each of the parcels



All shipping costs of any returned goods remain the responsibility of the customer, and we recommend you obtain proof of posting and tracking details of your parcel in case of a problem.

The goods must be returned in the same condition as received and if possible with all packaging. We reserve the right to refuse or exchange an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

If you are returning an item because of an error on our part we will be happy to collect your item free of charge. Please call Customer Support on 0345 222 0458 Monday to Friday between 9am and 5.30pm.

Refunds can only be made to the original card of purchase or Paypal account used.

For our full Terms & Conditions, please click here