If your dehumidifier is not collecting water please carry out the following checks:

• Increase the heat in the room to ideally 18 to 20 degrees centigrade.
• Clean the filter.
• Move the dehumidifier to another area for a short time.
• Increase the humidistat to a higher setting.

If the unit is not collecting water the environment may not have a high enough humidity level.

If the dehumidifier is considered not to be functioning correctly it may need to be inspected by an engineer.