Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page


Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

Ask us a question.

How do I descale my Premium Bean to Cup Machine?

Descaling is an important part of caring for your bean to cup machine. Descaling is required when the digital display indicates "descale". The frequency of descaling will depend on the hardness of the water in your area. Please follow the step by step instructions below.

-Add De'Longhi Descaler to the tank and dilute to approximately 1ltr of water. Fit the tank.

-Fit the water spout to your machine and select the Descale option from the menu (Press P and scroll through the options).

-Place a receptacle with a capacity of 1.5 litres under the water spout.

-Press OK to confirm you are ready to begin the descale.

-The machine will start descaling. This process will pause and restart over a period of 20 to 30 minutes.

-When the 'Fill Tank' message comes on empty and replace the receptacle.

-Rinse the tank out and then fill with fresh water.

-Fit the tank.

-Press OK to confirm you wish to continue.

-Once the rinse cycle has finished remove the tank and fill with fresh water.

-The descale light will go out and the machine is now ready to make coffee.