If your milk carafe is sputtering or not frothing properly please carry out the following steps:

• Make sure to use fresh, refrigerator temperature 5°C milk (42°F degrees).
• We suggest using skimmed milk (<0,5% fats). For PLANT-BASED drinks, the result in cup can vary depending on several factors: the plant-based brand and the type of plant-based drink (we recommend: oat, soy and almond).
• Check if the chosen carafe setting is correct for the type of drink you are making.

Your milk carafe lid may require cleaning, please try the following:

• wash all the components of the lid on the top rack of your dishwasher or soak the milk carafe cover, tube, and carafe in hot water and De'Longhi milk cleaner for up to 20 minutes.

See video here below:

We would recommend that the carafe cover is cleaned once a week. The De'Longhi milk cleaner should be used regularly. This will prolong the life of your milk delivery system. Our "coffee care kit" and "milk cleaner" can be found here on our website.