Buying from the Website

1. You acknowledge and warrant to De’Longhi Group that:
   1. you are an Australian resident aged 16 years or over;
   2. you will be liable for all costs, fees, charges and other amounts which may become payable to De’Longhi Group as a result of your use of this website;
   3. you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to De’Longhi Group; and
   4. all information (including credit card details) you provide to De’Longhi Group is true and complete.
2. Your telephone order or on-line purchase order (as applicable) is an offer to buy from De’Longhi Group. All Australian orders should include a daytime delivery address and contact details. De’Longhi Group reserves the right not to accept an order at its sole discretion.
3. By providing your details, you consent to receiving related communications from us, including confirmation that De’Longhi Group has received the order. Confirmation of the order does not constitute acceptance of your order. De’Longhi Group reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged or PayPal has been cleared. If your order is declined or cancelled by De’Longhi Group after the payment for the purchase, De’Longhi Group will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
4. Payment for the goods which you order must be made either by one of the payment method options listed on the website which may change from time to time. Payment will be charged at the time of De’Longhi Group receiving your order and prior to the time that the goods are dispatched and received by you. De’Longhi Group will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer or payment provider your order will not be dispatched. Payment is made at your own risk.
5. The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
6. Delivery dates of the goods are intended to be an estimate only. Any delivery estimates stated on this website or in communications from De’Longhi Group should be read together with any additional notices about the potential for temporary delays in dispatch or delivery.
7. Orders will only be accepted from and dispatched to street addresses in Australia unless specified.
8. Delivery of the products may be totally or partially suspended by De’Longhi Group during any period in which De’Longhi Group may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, disease outbreaks, lockouts or government restrictions, unavailability of stock, accidents or breakdowns of plant or machinery. To the extent permitted by law, De’Longhi Group will not be liable for any indirect loss or damage arising from its failure to deliver any or all of the products.
9. Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
10. To the fullest extent permitted by applicable law, De’Longhi Group (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
11. To the fullest extent permitted by applicable law, De’Longhi Group (including its employees, officers, agents and contractors):
    1. is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
    2. excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
12. The Australian Consumer Law provides for statutory guarantees that cannot be excluded by law. Limitations outlined anywhere in these Terms and Conditions, will not operate to the extent they are inconsistent with those statutory guarantees.
13. De’Longhi Group may vary these terms and conditions at any time. Any variations become effective on posting. By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.
14. In these terms and conditions, De’Longhi Group means De’Longhi Australia Pty Ltd (ABN 49 104 012 857) of Nexus Industry Park, Building 3A, 43 Lyn Parade, Prestons
    NSW 2170, Australia.

De’Longhi Group Corporate Affiliate Program

1. Information on how to claim, De’Longhi Group’s offers in connection with the De’Longhi Group Affiliate, form part of these Terms and Conditions. By using the promotional code received by you in connection with the De’Longhi Group Affiliate program, you accept these Terms and Conditions and the terms and conditions on the email (including the promotional code) provided to you by De’Longhi Group.
2. The De’Longhi Group Affiliate Program is run by De’Longhi Group for eligible partners, as determined by De’Longhi Group. De’Longhi offers promotional codes in connection with the De’Longhi Group Affiliate program only.
3. A promotional code issued to you in connection with the De’Longhi Group Affiliate Program is valid during the specified time period on the promotional card, and on the terms and conditions set out in the promotional card provided to you.
4. To be eligible to claim, participants must be employees of partners participating in the De’Longhi Group Affiliate Program.
5. De’Longhi Group reserves the right to verify the validity of all purchases made through the De’Longhi Group Affiliate Program and reject any purchase that is made in breach of De’Longhi Group’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the De’Longhi Group Affiliate Program).
6. Each promotional code is valid for the promotion as specified on your promotional email, is not transferable or exchangeable, and cannot be taken as cash. Purchases made using a promotional code under the De’Longhi Group Affiliate Program must be for personal use only.
7. Promotional codes can be redeemed online only at https://www.delonghi.com/en-au, https://www.kenwoodworld.com/en-au and https://www.braunhousehold.com/en-au, and are not able to be used for purchase of De’Longhi Group products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
8. De’Longhi Group reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
9. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, De’Longhi Group excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by De’Longhi Group) due to any reason.
10. De’Longhi Group may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, De’Longhi Group may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing-related purposes. In doing so, De’Longhi Group may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam, Italy and the United Kingdom. If De’Longhi Group does not collect your personal information, then it may not be able to fulfil its Purposes. You may find out more details of our privacy policy at privacy. https://www.delonghi.com/en-au/privacy-policy.

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WELCOME PROMOTION ‘SIGN UP FOR OUR NEWSLETTER'

Online Exclusive Offer:

1. Information on how to claim the WELCOME PROMOTION ‘SIGN UP FOR OUR NEWSLETTER’ online exclusive offer form part of these Terms and Conditions. By purchasing an eligible product as part of this promotion, you accept these Terms and Conditions and the terms and conditions on the email provided to you by De’Longhi Group.
2. Offer is open to residents of Australia.
3. The offer commences in April 2024 and is valid until the offer is discontinued and or until stocks last with prices as marked or until De’Longhi elects to end the offer (“Offer Period”).
4. The Promotion consists of a 10% OFF e-com voucher applicable to the next online purchase on the De’Longhi website AU: https://www.delonghi.com/en-au and https://www.delonghi.com/en-nz . A 10% OFF promo code will be emailed to each user who registers for the De’Longhi Newsletter on the website. The promo code is redeemable only once.
5. To redeem the offer, the coupon code must be entered into the shopping cart. The promo code is valid on all De’Longhi Products listed on the website at this link https://www.delonghi.com/en-au - https://www.delonghi.com/en-nz .
6. The promo code expires within 30 days of receipt. Exclusions may apply. It may take up to few mins to receive the confirmation email. The coupon code is redeemable only once. While stocks last. To redeem the offer, the coupon code must be entered at the shopping cart on selected items.
7. Promotion codes cannot be used in conjunction with other Promo Codes and are NOT applicable on "Bundle offers". Valid only at https://www.delonghi.com/en-au and https://www.delonghi.com/en-nz
8. De’Longhi Group reserves the right to verify the validity of all purchases made through the website https://www.delonghi.com/en-au and https://www.delonghi.com/en-nz and reject any purchase that is made in breach of De’Longhi Group’s terms and conditions.
9. De’Longhi Group reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
10. Except for any liability that cannot be excluded by law, including statutory guarantees that cannot be excluded under the Australian Consumer Law, De’Longhi Group excludes all liability (including for negligence), for any personal injury; or any loss or damage, whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by De’Longhi Group) due to any reason.
11. De’Longhi Group may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, De’Longhi Group may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing-related purposes. In doing so, De’Longhi Group may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam, Italy and the United Kingdom. If De’Longhi Group does not collect your personal information, then it may not be able to fulfil its Purposes. You may find out more details of our privacy policy at privacy. https://www.delonghi.com/en-au/privacy-policy and https://www.delonghi.com/en-nz/privacy-policy

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DELONGHI OUTLET OFFERS

Online Exclusive Offer:

1. Information on how to claim the DE’LONGHI OUTLET OFFERS online exclusive offer form part of these Terms and Conditions. By purchasing an eligible product as part of this promotion, you accept these Terms and Conditions and the terms and conditions on the email provided to you by De’Longhi Group.
2. Offer is open to residents of Australia.
3. The offer commences in September 2023 and is valid until the offer is discontinued and or until stocks last with prices as marked or until De’Longhi elects to end the offer (“Offer Period”).
4. The Promotion consists of discounted products with prices as marked, and it is valid only on the items listed on this page https://www.delonghi.com/en-au/channels-dl/outlet/c/outlet-dl-au
5. Promotion Codes or any other offer, such as Bundle Offers, cannot be used in conjunction with the products listed on this page: https://www.delonghi.com/en-au/channels-dl/outlet/c/outlet-dl-au
6. De’Longhi Group reserves the right to verify the validity of all purchases made through the website https://www.delonghi.com/en-au and reject any purchase that is made in breach of De’Longhi Group’s terms and conditions.
7. De’Longhi Group reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
8. Except for any liability that cannot be excluded by law, including statutory guarantees that cannot be excluded under the Australian Consumer Law, De’Longhi Group excludes all liability (including for negligence), for any personal injury or any loss or damage, whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by De’Longhi Group) due to any reason.
9. De’Longhi Group may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, De’Longhi Group may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing-related purposes. In doing so, De’Longhi Group may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam, Italy and the United Kingdom. If De’Longhi Group does not collect your personal information, then it may not be able to fulfil its Purposes. You may find out more details of our privacy policy at privacy. https://www.delonghi.com/en-au/privacy-policy and https://www.delonghi.com/en-nz/privacy-policy

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CASHREWARDS 2025

1. Information on how to claim the De’Longhi Cashrewards Cashback Offer 2025 online exclusive offer, form part of these Terms and Conditions. By purchasing an eligible product as part of this promotion, you accept these Terms and Conditions and the terms and conditions on the email provided to you by De’Longhi Group.
2. Offer is open to residents of Australia.
3. The offer is available until it is discontinued, or until stocks last with prices as marked or until De’Longhi elects to end the offer (“Offer Period”).
4. The Promotion consists of 3.5% Cashback on all products available via this link: https://www.cashrewards.com.au/store/delonghi Prices as marked, valid until stocks last.
5. Online only at https://www.cashrewards.com.au/delonghi. Please note that all cashback and offers are handled through cashrewards.com.au. You must be a member of Cashrewards to earn cashback. De'Longhi does not handle any cashback, and all cashback-related inquiries should be directed back to cashrewards.com.au.
6. Cashback is ineligible on the following:

• Purchase of gift cards or use of gift cards for full or partial payment.
• Purchases using coupon codes not listed on Cashrewards.
• Items that are cancelled, returned, exchanged or refunded.
• GST, other taxes and delivery fees.
• Fraudulent transactions.
• Purchases using any type of discount which lowers price advertised on the Merchant site, including but not limited to employee discounts, student discounts and price-matching.

1. Promotion codes are NOT applicable on "Already Discounted Products" "Factory Seconds" "Clearance Stock" "Bundle" products or those with an already reduced price (as indicated by was/is pricing) as well as any products listed on the "Online Offers" page. Lastly, promotion codes are not available on products with another offer. This offer is Valid only https://www.cashrewards.com.au/delonghi.
2. De’Longhi Group reserves the right to verify the validity of all purchases made through the website https://www.cashrewards.com.au/delonghi. and reject any purchase made in breach of De’Longhi Group’s terms and conditions.
3. De’Longhi Group reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
4. Except for any liability that cannot be excluded by law, including statutory guarantees that cannot be excluded under the Australian Consumer Law, De’Longhi Group excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by De’Longhi Group) due to any reason.
5. De’Longhi Group may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, De’Longhi Group may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing-related purposes. In doing so, De’Longhi Group may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam, Italy and the United Kingdom. If De’Longhi Group does not collect your personal information, then it may not be able to fulfil its Purposes. You may find out more details of our privacy policy at privacy. https://www.delonghi.com/en-au/privacy-policy

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MOTHER’S DAY ONLINE EXCLUSIVE PROMOTION

Online Exclusive Offer:

1. Information on how to claim the MOTHER’S DAY ONLINE EXCLUSIVE PROMOTION online exclusive offer form part of these Terms and Conditions. By purchasing an eligible product as part of this promotion, you accept these Terms and Conditions and the Terms and Conditions in the email provided to you by De’Longhi Group.
2. Offer is open to residents of Australia.
3. The offer commences on 1st April 2025 and is valid until 11th May 2025 or until the offer is discontinued and or until stocks last with prices as marked or until De’Longhi elects to end the offer (“Offer Period”).
4. The Promotion consists of a FREE GIFT BUNDLE valued at $114.85 RRP. Available with the purchase of Selected Products available at the link https://www.delonghi.com/en-au/products/mothers-day/c/au-mothers-day
5. The free gift consists of one (1) DLSL013, one (1) DBWALLCAPP, and one (1) DLSC063*. (*the Canister comes in assorted colour, the model can vary based on availability). The Free Gift is automatically added to the cart when an eligible coffee machine is purchased. This offer starts on 1st April 2025 and ends on 11th May 2025 or until stocks last or until De’Longhi elects to end the offer
6. Promotion codes cannot be used in conjunction with other Promo Codes and are NOT applicable on "Bundle offers". Valid only at https://www.delonghi.com/en-au 
7. De’Longhi Group reserves the right to verify the validity of all purchases made through the website https://www.delonghi.com/en-au and https://www.delonghi.com/en-nz and reject any purchase that is made in breach of De’Longhi Group’s terms and conditions.
8. De’Longhi Group reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.
9. Except for any liability that cannot be excluded by law, including statutory guarantees that cannot be excluded under the Australian Consumer Law, De’Longhi Group excludes all liability (including for negligence), for any personal injury; or any loss or damage, whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by De’Longhi Group) due to any reason.
10. De’Longhi Group may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, De’Longhi Group may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing-related purposes. In doing so, De’Longhi Group may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam, Italy and the United Kingdom. If De’Longhi Group does not collect your personal information, then it may not be able to fulfil its Purposes. You may find out more details of our privacy policy at privacy. https://www.delonghi.com/en-au/privacy-policy and https://www.delonghi.com/en-nz/privacy-policy

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BUY ONE GET ONE 25% OFF KETTLES & TOASTERS

Online Exclusive Offer:

1. Information on how to claim the BUY ONE GET ONE 25% OFF KETTLES & TOASTERS online exclusive offer form part of these Terms and Conditions. By purchasing an eligible product as part of this promotion, you accept these Terms and Conditions and the Terms and Conditions on the email provided to you by De’Longhi Group.
2. Offer is open to residents of Australia
3. The offer commences on 1st  April and Ends on 28th April 2025 at 11:59 pm AEST and is valid until the offer is discontinued and or until stocks last with prices as marked or until De’Longhi elects to end the offer (“Offer Period”).
4. The Promotion consists of: Buy a toaster or kettle and get 25% off a second toaster or kettle up to the same value. The discount only applies to the lowest-priced product added to the cart. The promotion is only valid once per transaction. No promo code is needed. The discount is automatically applied to the cart. It is not valid in conjunction with any other offer. While stocks last.
5. The promotion applies only to the products listed on this page https://www.delonghi.com/en-au/products/inspiration/collections/kettles-and-toasters/c/collection-kettles_toasters
6. Promotion codes cannot be used with other Promo Codes and are NOT applicable on "Bundle offers". Valid only at https://www.delonghi.com/en-au and  https://www.delonghi.com/en-nz
7. De’Longhi Group reserves the right to verify the validity of all purchases made through the website https://www.delonghi.com/en-au  and  https://www.delonghi.com/en-nz and reject any purchase that is made in breach of De’Longhi Group’s terms and conditions.
8. De’Longhi Group reserves the right to cancel, terminate, modify or suspend the offer without prior notice.
9. Except for any liability that cannot be excluded by law, including statutory guarantees that cannot be excluded under the Australian Consumer Law, De’Longhi Group excludes all liability (including for negligence), for any personal injury or any loss or damage, whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by De’Longhi Group) due to any reason.
10. De’Longhi Group may collect and use your personal information to provide products and services you have requested (e.g. extended warranty, Money Back Guarantee) and for other purposes relating or incidental to your purchase and the warranty (e.g. warranty registration, product recalls) (“the Purposes”). With your consent, De’Longhi Group may also collect and use your personal information to provide you with updates on our latest products and services, to analyse and conduct research about customer choices and for other marketing-related purposes. In doing so, De’Longhi Group may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of these recipients may be located overseas, including in the United States of America, Amsterdam, Italy and the United Kingdom. If De’Longhi Group does not collect your personal information, then it may not be able to fulfil its Purposes. You may find out more details of our privacy policy at privacy. https://www.delonghi.com/en-au/ and  https://www.delonghi.com/en-nz